Services & Support

Full-process ODM customization services from requirements analysis to volume delivery

ODM Customization Process

A six-step standardized process ensuring high-quality delivery of every project

1

Requirements Analysis

In-depth communication on business scenarios and technical requirements, delivering a confirmed Software Requirements Specification (SRS).

2

Solution Design

Complete technical proposal: hardware selection, system architecture, software feature matrix and mechanical design.

3

Prototype Development

Hardware design + PCB layout, embedded development, mechanical tooling and sampling — delivering engineering prototypes.

4

Testing & Validation

Functional testing + environmental reliability testing + communication stability testing, with formal test reports.

5

Volume Delivery

Pilot production → production ramp-up → quality inspection → packaging & shipping, with complete technical documentation.

6

After-Sales Support

12-month warranty, lifetime firmware upgrades, with optional remote and on-site service.

Service Offerings

One-stop ODM customization covering the entire product lifecycle

💻 Terminal ODM Customization

Full ODM service from hardware design to finished device delivery

📡 Positioning Solution Integration

Design and deployment of fused positioning solutions: geo-magnetic PDR / BLE / UWB

☁️ Cloud Platform Buildout

One-stop setup of MQTT data platform + time-series database + GIS visualization

🔧 Technical Consulting

Consulting on embedded hardware selection, sensor fusion algorithms and communication architecture

FAQ

What is the ODM minimum order quantity?

Depending on product complexity, MOQ ranges from 50 to 500 units — contact our sales team for details.

How long does it take from requirements to delivery?

Standard projects take 8-16 weeks; simple customizations can be completed within 4-6 weeks.

Do you support on-premise deployment?

Yes. Both the cloud platform and the positioning services can be provided as on-premise deployment options.

How is after-sales support guaranteed?

Hardware carries a 12-month warranty, with lifetime technical support and version upgrades for software.

Start Your ODM Customization Project

Contact our technical team today

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